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Gas

South Jersey Gas

South Jersey Gas
Phone: 609-561-9000
Phone: 1-888-766-9900
Email:
customercare@sjindustries.com

 

Gas Leak Hotline

1-800-582-7060

               

Energy Efficiency

1-800-648-0138

 

Report Meter Tampering

1-800-658-TIPS

 

Switch to Natural Gas

1-800-822-9276

 
 
 
 
 

 Customer Bill of Rights

According to The New Jersey Board of Public Utilities, your customer rights are as follows:

1. You have the right to utility service if you are a qualified applicant.

2. You shall not be asked to pay unreasonably high deposits as a condition of service, or make unreasonable payments on past due bills.

3. You have the right to budget billing or payment plans if you are an electric or gas customer.

4. You are entitled to at least one deferred payment plan in one year.

5. You have the right to have any complaint against your utility handled promptly by that utility.

6. You have the right to call upon the Board of Public Utilities to investigate your utility complaints and inquiries. Your service may not be terminated for nonpayment of disputed charges during a BPU investigation.

7. If you suspect your meter is not working properly, you have the right to get it tested free of charge once a year by your utility. For a $5 fee the meter test will be conducted under BPU supervision.

8. You have the right to a written notice of termination ten days prior to discontinuance of service.

9. Residential service may be shut off, after proper notice, from Monday to Thursday, 8 a.m. - 4 p.m. A utility may not shut off residential service on Friday, Saturday, Sunday, a holiday, the day before a holiday, or if a valid medical emergency exists in your household.

10. Winter Termination Program — If you are an elderly or low-income customer having financial problems paying your bill, you should request that the company enroll you in a budget plan in accordance with your ability to pay. You are required to make good-faith payments of all reasonable bills for service and in return are assured of the right to have gas and electric utility service from November 15 to March 15 without fear of termination of such service.

11. If you live in a multi-family dwelling, you have the right to receive posted notice of any impending shut off. This notice must be posted in a common area and/or sent individually to occupants.

12. You have the right to have a diversion of service investigation if you suspect that the level of consumption reflected in your utility bill is unexplainably high.

13. Service shall not be shut off for nonpayment of repair charges, merchandise charges or yellow page charges nor shall notice threatening such discontinuance be given.

14. You have the option of having a deposit refund applied to your account as a credit or having the deposit refunded by separate check.

If you have a question about your rights, call South Jersey Gas at 1-888-766-9900 or the NJ BPU at 1-800-624-0241.

Electric

Atlantic City Electric

Electric

Atlantic City Electric

Customer Service

Available 7 a.m. - 7 p.m. Monday through Friday

1-800-642-3780

Getting Information

We know that you want information when the power goes out, and we are committed to keeping you informed as we work to restore your electrical service. There are several ways you can get information during a storm.

  • Call 1-800-833-7476 to report outages and downed wires. You can request a callback so we can verify if individual or small groups of outages still exist

  • Use our website to report outagesBy entering your account information, you can also get updates, use dynamic outage maps to zoom in and see where outages have occurred, get important contact information and see estimates for when power will be restored
     

  • Use our app on your mobile device. You can access outage maps, get restoration estimates, report outages and call us through a direct dial link. Download the free mobile app on your mobile device

To report downed wires and life-threatening emergencies

1-800-833-7476 and follow the prompts

TTY 1-800-898-8056

We cannot respond to outages reported by e-mail. Also, please do not dial 911 for outage information or to report power outages.


Reporting Non-Emergency Streetlight Outages

While Atlantic City Electric installs and maintains most of the streetlights you see, there are other customers, municipalities and state highway departments that are also responsible for some lights.

Exceptions include outdoor lights owned and maintained by municipalities, private businesses, and others. Other examples of non-Atlantic City Electric lights include indoor lights and lights attached to buildings; and lights hanging directly from wires without brackets. Atlantic City Electric does not service any of these lights. To report a streetlight issue, please visit https://www.atlanticcityelectric.com/Pages/ReportStreetLightOutage.aspx 

Light Repair Response Time

Atlantic City Electric typically responds to non-hazardous street and area "light out" calls within five business days of notification. In some instances, the actual repairs may take up to 30 days. Longer repair periods might be due to damage to underground wiring, the need to special order parts or if the entire pole and fixture must be replaced. Streetlight repairs may also be delayed during storms or significant weather events. Our field personnel and customer service representatives concentrate on restoring electric service as a priority during significant weather events. If the repairs have not been completed within 30 days, please notify us at 1-800-642-3780.

Water and Sewage

About your water and sewer bill...
THE OCEAN CITY UTILITY ADVISORY COMMISSION
OCEAN CITY, NEW JERSEY
Effective October 29, 2018
 
FAQ’S ABOUT YOUR WATER & SEWER SERVICE CHARGES
 
 
 
I have a problem or question about my water or sewer service charges, whom should I call?
 
New Jersey American Water Company (“NJAWC” or “Company”) makes every attempt to provide accurate monthly billings for their services. If you have questions related to either your water or wastewater services, please contact New Jersey American Water’s Customer Service Center (CSC) directly @ 1-800-272-1325 between the operating hours of 7:00 AM - 7:00 PM.
 
 
I called New Jersey American Water Company about my water & sewer service charges, and they told me to call the City. Why?
 
We have worked diligently with the management of the New Jersey American Water Company on this issue, and they have informed us that they have instructed their Customer Service Center (CSC) representatives to answer questions from Ocean City, NJ customers and not to refer them back to the City itself. If a customer service representative mistakenly tells you to call the City about your concern, please simply ask them if you may speak with a supervisor.
 
Note:    The NJAWC Customer Service Centers (CSC) are not located in the State of New Jersey. Thus it is imperative that you are clear that you are calling in reference to a bill from Ocean City, New Jersey. Also recently we have been experiencing a large number situations where the customers are being referred back to the City for resolution of their concerns. As previously stated, the sanitary water system is not owned nor operated by the City and thus the NJAWC should be your initial point of contact to resolve any of your concerns or billing issues.
 
 
How is my water rate determined?
 
The cost of delivering high-quality, reliable water depends on a number of key factors, including the following:
·   Water Quality - Standards of quality and quantity, pressures and service set by federal and state officials as well as NJAWC’s standards to protect the health and welfare of their customers.
·     Capital Investments - New and replacing infrastructure investments in the water supply system.
·     Operation and Maintenance - Expense associated with operating and maintaining the water supply system.
  • Power Costs to pump the water from its source in the ground to the homes and businesses within the NJAWC service area or community.
  • Staffing costs, including compensation and benefits, for its service technicians, water quality specialists, meter readers, administrative personnel and others who help run the water utility on a day-to-day basis.
 
Note:    The rates charged by the Company are reviewed and approved by the New Jersey Board of Public Utilities (NJBPU). Before rates are changed, mandatory public hearings are held at which time the public and City representatives are afforded an opportunity to speak on the proposed changes in rates or services. In addition to the NJBPU review, all rate changes are reviewed by the New Jersey Division of Rate Counsel, which also offers opinions on any rate changes that have been proposed. Additional information can be found on the NJBPU website @ http://www.state.nj.us/bpu/.
 
 
What are the main components of my water bill?
 
  • Fixed Service Charge: The fixed service rate is based on the size of the meter that was installed at the service address. For residential customers who have a 5/8” meter, the service charge is $16.85 per month.
 
  • Water Charge: The water charge is based on your water consumption (used) in between meter readings. The rate per 1,000 gallons is $5.8352 for all water utilized.
 
  • Purchased Water Adjustment Clause (PWAC) Surcharge: The current PWAC rate $0.4817 per 1,000 gallons. New Jersey American Water Company purchases water from a number of water purveyors to supplement its own surface water & groundwater supplies. These supplies are critical to providing a reliable source of water supply for the Company’s customers. The PWAC surcharge is a pass-through surcharge which enables NJAWC to recover the costs related to purchasing water from other water purveyors. The PWAC is reset on an annual basis (generally in April). Since NJAWC is a regulated water utility, they are required to file with the NJBPU each time they wish to increase the PWAC to recover costs associated with the purchased water supply. Subsequently, the NJBPU performs a thorough review of the request/petition and after various required public hearings either denies, changes the amount proposed or approves the fee increase/decrease.
 
 
Why does New Jersey American Water Company charge for sewer service in Ocean City?
 
  • New Jersey American Water Company (NJAWC) owns & maintains the wastewater collection system, pipelines and pump stations that are utilized to collect sewage from homes & businesses in the City. The wastewater is transferred to the Cape May County Municipal Utilities Authority (CMCMUA) Sewage Treatment Facility located at 45th Street & West Avenue in Ocean City. The CMCMUA owns & maintains the treatment plant, pumps & pipes necessary to treat & dispose of the collected & treated sewage. Approximately 69.50% percent of your Wastewater Minimum Service Charge (“Minimum Service Charge”) covers the costs the Company pays to the CMCMUA to treat & dispose of the sewage generated within City. Each municipality using the CMCMUA plant is required to pay for the volume they send to be processed. In Ocean City's case, 100% percent of the sewage that is processed at the facility is generated from the City itself. Thus the cost to operate the facility and to process the sewage on an annual basis is solely borne by the ratepayers of Ocean City. The remaining 30.50% percent covers Company’s expenses to collect wastewater; maintenance of the collection system; payment of local, state & federal taxes and to invest in the aging infrastructure of the wastewater collection system.
 
 
What are the current sewer rates for wastewater in Ocean City?
 
  • Minimum Service Charge (including PSTAC): The Company provides wastewater services in Ocean City. Like the PWAC, the Purchased Wastewater Treatment Adjustment Clause (PSTAC) surcharge is a pass through charge for the wastewater treatment costs. The PSTAC reflects the costs that NJAWC pays to the CMCMUA for treating and disposing of wastewater in Ocean City, where they operate and maintain the wastewater collection system. Each year, the PSTAC surcharge is reset (generally in April) and may increase or decrease depending on many different factors, including the amount of wastewater NJAWC sends to the treatment plant and the authorities’ costs associated with treatment and disposal. The current minimum service charge is $36.9579 per 1,000 gallons of water usage billed at the property during the prior year’s summer quarter (July, August and September), but not less than $276.45 per year. This minimum service charge is then divided by 12 and is billed equally over the period of January through December each calendar year. The actual PSTAC rate is $25.6889 per 1,000 gallons, which is included in the above minimum service charge.
 
  •     Sewer Usage Charge: In addition to the above monthly Minimum Service Charge there is a charge of $1.8980 per 1,000 gallons on the water consumed for the current month. This is based on the amount of water used in between meter readings.
 
 
 
What is the purpose of the Purchased Wastewater Treatment Adjustment Clause (PSTAC) Surcharge?
 
As mentioned above the PSTAC surcharge is a pass-through surcharge which enables the Company to recover the costs it pays to the CMCMUA for the treatment and disposal of the wastewater. Each year the PSTAC minimum charge is reset in January which may increase or decrease depending on your prior year summer quarter consumption. The current rate is $25.6889 per 1,000 gallons and this rate will reset, generally in April, similar to the PWAC. The total PSTAC fee is included within the Minimum Service Charge on your bill. The PSTAC currently represents approximately 69.50% of the Minimum Service Charge.
 
 
Why is this year’s sewer service charge based on last year’s summer quarter (July, August & September) usage?
 
The CMCMUA designed & built the 45th Street Waste Water Treatment Facility in the mid 1970's to handle the tremendous peak flows Ocean City generates during the summer months and to handle the future growth and development of the community. The CMCMUA develops its annual user charge based on the previous year’s sewage flows to the waste treatment facility during the summer quarter (July, August & September). New Jersey American Water Company utilizes the same methodology as the CMCMUA, where they bill their customers in the current year based on the prior year’s summer consumption. This approach attempts to match the charges from the CMCMUA with the revenues received from its Ocean City customers. The Minimum Service Charge is structured on the same basis, and ensures that everyone will share proportionately in the CMCMUA’s actual costs of owning, maintaining, upgrading & operating their Ocean City Waste Water Facility Treatment Facility.
 
 
Why am I being billed for sewer service charges, when I am not there or utilizing the property?
 
Wastewater services are billed to all customers regardless of the volume of water utilized that month. You may only be a seasonal resident and do not utilize the water service or experience any water volume use during certain months of the year, but you are still being billed for the wastewater services monthly. The annual Minimum Service Charge is based on the water usage billed during the prior summer quarter (July, August & September) and covers the costs associated in providing reliable wastewater service to the community. NJAWC realizes that this annual charge could be burdensome to some customers, if full payment was required on a once a year basis. Thus in the mid 1970's both the City and the water company agreed on a equable billing plan that would permit the payments to be spread out equally over a 12-month period, so that customers are billed 1/12th of this charge each month throughout the calendar year. Much like other public utilities, this is a form a budget plan that has been established to allow the ratepayer to spread the payments out over a 12-month period vs. a onetime annual fee.
 
Over the years there has been much controversy concerning these set charges and how they are billed out annually. What must be understood is the Company is allowed to recover the actual cost paid to CMCMUA, whether the costs are billed in one lump sum or spread out evenly over a 12-month period. For the average property owner it appears to be more desirous to have the payments spread out equally and to afford them the opportunity to budget the cost over the entire calendar year. In this way, it is a type of budget billing plan, similar to what is currently offered by other public utilities for the services that they provide. The only difference is that the entire City is on the same budget plan and that it was negotiated on your behalf by City representatives at the time the new processing plant was built in the mid 1970's. Thus it is imperative that during the summer quarter (July, August and September) that customers remain conscious of their intended water use. For overly high water usage during this time period, will in fact dramatically, affect your wastewater services billed in the coming calendar year.
The Sewer Service Charge Calculations
 
  1. Add up your total monthly water usage recorded during the prior summer quarter (July, August & September).  If that total is less than 7,480 gallons then the minimum service charge of $276.45 or $23.04 per month will be billed to your account.
 
  1. If your total monthly water usage recorded during the prior summer quarter (July, August & September) is greater than 7,480 gallons, then you must multiply the total water used by the rate per 1,000 gallons of $36.9579.
 
  1. Divide that amount determined in (2) above by 12 for your monthly sewer service charge.
 
Sample of the Ocean City Sewer Charge Calculations
 
July               9                   (thousand gallons)
August          8                    (thousand gallons)
September   7                    (thousand gallons)
                                                                  24                     (thousand gallons for the summer quarter)
 
                                                24 x $36.1397 (rate per 1,000 gallons) = $886.99
 
                                                $867.35 / 12 months = $73.92 per month
 
 
                                          In addition to the monthly sewer service charge of $73.92 for the current year (January through December), the customer will be billed the actual volume charge on the current month’s water usage at $1.8980 per 1,000 gallons. If the customer water usage for the current month is 6,000 gallons, then the customer will be billed $11.39 (6 x $1.8980), in addition to the $73.92 in the above sample for a total monthly sewer bill of $85.31.
 
 
 
(Revised: UAC 02/13/19)
New Jersey American Water Company

New Jersey American Water Company

Customer Service
1-800-272-1325

 

Emergency

1-800-987-5325

Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m.

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
NJ American Water’s  self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at amwater.com/myh2o.

Turning the water on
Turning your residential water services to your home on and off has never been easier. With NJ American Water’s new self-service web site My H2O Online, you can set up your account, keep track of your water use and pay your bill when it is convenient for you. You can even request a time to have your service turned on or off.

For a residence that has never had water service, NJ American Water will install a meter and turn on the water. Someone should be home at the time of the meter installation, just in case a faucet or other water device has been accidentally left on inside. For a residence where water is already being provided, you want to be sure that you are only charged for the water you use. NJ American Water will visit your residence to read the meter and start your billing with an actual reading. This also applies for most seasonal accounts. If you were not previously an American Water customer, a deposit may be required until you have established a satisfactory credit history.

Both residential and commercial customers can call NJ American Water 24 hours a day at

  • < > (1-800-NJ AM WTR): For customers whose accounts begin with 18 < > For customers whose accounts begin 52, 53, 54, 55Turning the Water Off
    To stop service when you are moving, or to shut off seasonal service, please visit My H2O Online or call NJ American Water at the appropriate number above. Make sure to allow a few days before you want service stopped. This will enable NJ American Water to take a final and accurate meter reading and ensure that you are only charged for water used.

     

    Be ready to tell NJ American Water the date service should be stopped, to arrange for a final meter reading, and to provide NJ American Water with your final billing address. And don’t forget to have your service address, billing address, and telephone number handy.