South Jersey Gas
Customer Bill of Rights
According to The New Jersey Board of Public Utilities, your customer rights are as follows:
1. You have the right to utility service if you are a qualified applicant.
If you have a question about your rights, call South Jersey Gas at 1-888-766-9900 or the NJ BPU at 1-800-624-0241.
Atlantic City Electric
Available 7 a.m. - 7 p.m. Monday through Friday
We know that you want information when the power goes out, and we are committed to keeping you informed as we work to restore your electrical service. There are several ways you can get information during a storm.
Call 1-800-833-7476 to report outages and downed wires. You can request a callback so we can verify if individual or small groups of outages still exist
Use our website to report outages. By entering your account information, you can also get updates, use dynamic outage maps to zoom in and see where outages have occurred, get important contact information and see estimates for when power will be restored
Use our app on your mobile device. You can access outage maps, get restoration estimates, report outages and call us through a direct dial link. Download the free mobile app on your mobile device
To report downed wires and life-threatening emergencies
1-800-833-7476 and follow the prompts
We cannot respond to outages reported by e-mail. Also, please do not dial 911 for outage information or to report power outages.
Reporting Non-Emergency Streetlight Outages
While Atlantic City Electric installs and maintains most of the streetlights you see, there are other customers, municipalities and state highway departments that are also responsible for some lights.
Light Repair Response Time
Atlantic City Electric typically responds to non-hazardous street and area "light out" calls within five business days of notification. In some instances, the actual repairs may take up to 30 days. Longer repair periods might be due to damage to underground wiring, the need to special order parts or if the entire pole and fixture must be replaced. Streetlight repairs may also be delayed during storms or significant weather events. Our field personnel and customer service representatives concentrate on restoring electric service as a priority during significant weather events. If the repairs have not been completed within 30 days, please notify us at 1-800-642-3780.
Water and Sewage
New Jersey American Water Company
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
NJ American Water’s self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at amwater.com/myh2o.
Turning the water on
Turning your residential water services to your home on and off has never been easier. With NJ American Water’s new self-service web site My H2O Online, you can set up your account, keep track of your water use and pay your bill when it is convenient for you. You can even request a time to have your service turned on or off.
For a residence that has never had water service, NJ American Water will install a meter and turn on the water. Someone should be home at the time of the meter installation, just in case a faucet or other water device has been accidentally left on inside. For a residence where water is already being provided, you want to be sure that you are only charged for the water you use. NJ American Water will visit your residence to read the meter and start your billing with an actual reading. This also applies for most seasonal accounts. If you were not previously an American Water customer, a deposit may be required until you have established a satisfactory credit history.
Both residential and commercial customers can call NJ American Water 24 hours a day at
- < > (1-800-NJ AM WTR): For customers whose accounts begin with 18 < > For customers whose accounts begin 52, 53, 54, 55Turning the Water Off
To stop service when you are moving, or to shut off seasonal service, please visit My H2O Online or call NJ American Water at the appropriate number above. Make sure to allow a few days before you want service stopped. This will enable NJ American Water to take a final and accurate meter reading and ensure that you are only charged for water used.
Be ready to tell NJ American Water the date service should be stopped, to arrange for a final meter reading, and to provide NJ American Water with your final billing address. And don’t forget to have your service address, billing address, and telephone number handy.