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Gas

South Jersey Gas

South Jersey Gas
Phone: 609-561-9000
Phone: 1-888-766-9900
Email:
customercare@sjindustries.com

 

Gas Leak Hotline

1-800-582-7060

               

Energy Efficiency

1-800-648-0138

 

Report Meter Tampering

1-800-658-TIPS

 

Switch to Natural Gas

1-800-822-9276

 
 
 
 
 

 Customer Bill of Rights

According to The New Jersey Board of Public Utilities, your customer rights are as follows:

1. You have the right to utility service if you are a qualified applicant.

2. You shall not be asked to pay unreasonably high deposits as a condition of service, or make unreasonable payments on past due bills.

3. You have the right to budget billing or payment plans if you are an electric or gas customer.

4. You are entitled to at least one deferred payment plan in one year.

5. You have the right to have any complaint against your utility handled promptly by that utility.

6. You have the right to call upon the Board of Public Utilities to investigate your utility complaints and inquiries. Your service may not be terminated for nonpayment of disputed charges during a BPU investigation.

7. If you suspect your meter is not working properly, you have the right to get it tested free of charge once a year by your utility. For a $5 fee the meter test will be conducted under BPU supervision.

8. You have the right to a written notice of termination ten days prior to discontinuance of service.

9. Residential service may be shut off, after proper notice, from Monday to Thursday, 8 a.m. - 4 p.m. A utility may not shut off residential service on Friday, Saturday, Sunday, a holiday, the day before a holiday, or if a valid medical emergency exists in your household.

10. Winter Termination Program — If you are an elderly or low-income customer having financial problems paying your bill, you should request that the company enroll you in a budget plan in accordance with your ability to pay. You are required to make good-faith payments of all reasonable bills for service and in return are assured of the right to have gas and electric utility service from November 15 to March 15 without fear of termination of such service.

11. If you live in a multi-family dwelling, you have the right to receive posted notice of any impending shut off. This notice must be posted in a common area and/or sent individually to occupants.

12. You have the right to have a diversion of service investigation if you suspect that the level of consumption reflected in your utility bill is unexplainably high.

13. Service shall not be shut off for nonpayment of repair charges, merchandise charges or yellow page charges nor shall notice threatening such discontinuance be given.

14. You have the option of having a deposit refund applied to your account as a credit or having the deposit refunded by separate check.

If you have a question about your rights, call South Jersey Gas at 1-888-766-9900 or the NJ BPU at 1-800-624-0241.

Electric

Atlantic City Electric

Electric

Atlantic City Electric

Customer Service

Available 7 a.m. - 7 p.m. Monday through Friday

1-800-642-3780

Getting Information

We know that you want information when the power goes out, and we are committed to keeping you informed as we work to restore your electrical service. There are several ways you can get information during a storm.

  • Call 1-800-833-7476 to report outages and downed wires. You can request a callback so we can verify if individual or small groups of outages still exist

  • Use our website to report outagesBy entering your account information, you can also get updates, use dynamic outage maps to zoom in and see where outages have occurred, get important contact information and see estimates for when power will be restored
     

  • Use our app on your mobile device. You can access outage maps, get restoration estimates, report outages and call us through a direct dial link. Download the free mobile app on your mobile device

To report downed wires and life-threatening emergencies

1-800-833-7476 and follow the prompts

TTY 1-800-898-8056

We cannot respond to outages reported by e-mail. Also, please do not dial 911 for outage information or to report power outages.


Reporting Non-Emergency Streetlight Outages

While Atlantic City Electric installs and maintains most of the streetlights you see, there are other customers, municipalities and state highway departments that are also responsible for some lights.

Exceptions include outdoor lights owned and maintained by municipalities, private businesses, and others. Other examples of non-Atlantic City Electric lights include indoor lights and lights attached to buildings; and lights hanging directly from wires without brackets. Atlantic City Electric does not service any of these lights. To report a streetlight issue, please visit https://www.atlanticcityelectric.com/Pages/ReportStreetLightOutage.aspx 

Light Repair Response Time

Atlantic City Electric typically responds to non-hazardous street and area "light out" calls within five business days of notification. In some instances, the actual repairs may take up to 30 days. Longer repair periods might be due to damage to underground wiring, the need to special order parts or if the entire pole and fixture must be replaced. Streetlight repairs may also be delayed during storms or significant weather events. Our field personnel and customer service representatives concentrate on restoring electric service as a priority during significant weather events. If the repairs have not been completed within 30 days, please notify us at 1-800-642-3780.

Water and Sewage

About your water and sewer bill...
 
 
 
 
 
New Jersey American Water Company

New Jersey American Water Company

Customer Service
1-800-272-1325

 

Emergency

1-800-987-5325

Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m.

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
NJ American Water’s  self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at amwater.com/myh2o.

Turning the water on
Turning your residential water services to your home on and off has never been easier. With NJ American Water’s new self-service web site My H2O Online, you can set up your account, keep track of your water use and pay your bill when it is convenient for you. You can even request a time to have your service turned on or off.

For a residence that has never had water service, NJ American Water will install a meter and turn on the water. Someone should be home at the time of the meter installation, just in case a faucet or other water device has been accidentally left on inside. For a residence where water is already being provided, you want to be sure that you are only charged for the water you use. NJ American Water will visit your residence to read the meter and start your billing with an actual reading. This also applies for most seasonal accounts. If you were not previously an American Water customer, a deposit may be required until you have established a satisfactory credit history.

Both residential and commercial customers can call NJ American Water 24 hours a day at

  • < > (1-800-NJ AM WTR): For customers whose accounts begin with 18 < > For customers whose accounts begin 52, 53, 54, 55Turning the Water Off
    To stop service when you are moving, or to shut off seasonal service, please visit My H2O Online or call NJ American Water at the appropriate number above. Make sure to allow a few days before you want service stopped. This will enable NJ American Water to take a final and accurate meter reading and ensure that you are only charged for water used.

     

    Be ready to tell NJ American Water the date service should be stopped, to arrange for a final meter reading, and to provide NJ American Water with your final billing address. And don’t forget to have your service address, billing address, and telephone number handy.