South Jersey Gas
Customer Bill of Rights
According to The New Jersey Board of Public Utilities, your customer rights are as follows:
1. You have the right to utility service if you are a qualified applicant.
If you have a question about your rights, call South Jersey Gas at 1-888-766-9900 or the NJ BPU at 1-800-624-0241.
Atlantic City Electric
Available 7 a.m. - 7 p.m. Monday through Friday
We know that you want information when the power goes out, and we are committed to keeping you informed as we work to restore your electrical service. There are several ways you can get information during a storm.
Call 1-800-833-7476 to report outages and downed wires. You can request a callback so we can verify if individual or small groups of outages still exist
Use our website to report outages. By entering your account information, you can also get updates, use dynamic outage maps to zoom in and see where outages have occurred, get important contact information and see estimates for when power will be restored
Use our app on your mobile device. You can access outage maps, get restoration estimates, report outages and call us through a direct dial link. Download the free mobile app on your mobile device
To report downed wires and life-threatening emergencies
1-800-833-7476 and follow the prompts
We cannot respond to outages reported by e-mail. Also, please do not dial 911 for outage information or to report power outages.
Reporting Non-Emergency Streetlight Outages
While Atlantic City Electric installs and maintains most of the streetlights you see, there are other customers, municipalities and state highway departments that are also responsible for some lights.
Exceptions include outdoor lights owned and maintained by municipalities, private businesses, and others. Other examples of non-Atlantic City Electric lights include indoor lights and lights attached to buildings; and lights hanging directly from wires without brackets. Atlantic City Electric does not service any of these lights.
Light Repair Response Time
Atlantic City Electric typically responds to non-hazardous street and area "light out" calls within five business days of notification. In some instances, the actual repairs may take up to 30 days. Longer repair periods might be due to damage to underground wiring, the need to special order parts or if the entire pole and fixture must be replaced. Streetlight repairs may also be delayed during storms or significant weather events. Our field personnel and customer service representatives concentrate on restoring electric service as a priority during significant weather events. If the repairs have not been completed within 30 days, please notify us at 1-800-642-3780.
Water and Sewage
Required capital investments and the expense of operating and maintaining the City's water supply system.
Electricity utilized to pump the water from its source in the ground to the homes and businesses within the community.
Standards of quality and quantity, pressures and service set by federal and state officials as well as New Jersey American Water Company’s standards to protect the health and welfare of their customers.
Staffing costs, including salaries and benefits, for its service technicians, water quality specialists, meter readers, administrative personnel and others who help run the water utility on a day-to-day basis.
Fixed Service Charge: The purpose of the monthly service charge is to recover the full cost of providing meter reading and billing services, as well as the capital costs for physically providing the meter and related service lines. The rate is based on the size of the meter that was installed at the billing address. For residential customers who have a 5/8” meter, the service charge is $13.60 per month.
Volumetric Charge: is based on your water consumption or $6.1998 per 1,000 gallons since the last meter reading. These costs are related to operating and maintaining the source of supply, treatment and transmission facilities, as well as other general operating expenses.
Purchased Water Adjustment Clause (PWAC): The current PWAC rate $0.4659 per 1,000 gallons. New Jersey American Water Company purchases water from a number of water service providers to supplement its own surface water and groundwater supplies. While they take steps to minimize the amount of water purchased, these supplies are critical to providing a reliable source of water supply for their customers. The PWAC enables New Jersey American Water to recover the costs related to purchasing water from other water suppliers and to supplement their own ground and surface water supplies. The PWAC is reset on an annual basis (generally in April) and is adjusted to reflect current costs. Because the NJ American Water Company is regulated water utility, they are required to file with the New Jersey Board of Public Utilities (NJBPU) each time they wish to increase the PWAC to recover costs associated with the water supply. Subsequently, the NJBPU performs a thorough review of the petition and after various required public hearings either denies, changes the amount proposed or approves the fee increase.
Sewer Service Charge (including PSTAC): NJ American Water Company provides sewer (wastewater) services in Ocean City. Like the PWAC, the Purchased Sewerage Treatment Adjustment Clause (PSTAC) is a pass-through charge for the sewage treatment costs. The PSTAC reflects the costs that NJAWC pays to the CMCMUA for treating & disposing of wastewater in areas such as Ocean City, where they operate and maintain the sewer pipelines and collection system. Each year, the PSTAC is reset and may increase or decrease depending on many different factors, including the amount of wastewater sent to the sewage treatment plant and the authorities’ costs associated with treating & disposing of the sewage. The current charge is $36.0682 per 1,000 gallons of water usage billed at the property during the prior year’s summer quarter (July, August & September), but not less than $269.79 per year. This sewer service charge is then divided by 12 and is billed equally over the period of January through December each calendar year. The sewer service charge includes the PSTAC charge. The PSTAC rate is $24.9644 per 1,000 gallons, which is included in the above Sewer Service Charge. The total PSTAC charge represents approximately 69% percent of the overall Sewer Service Charge. The service charge includes the capital investment in the wastewater collection system pipelines and service lines and the majority of the costs for the operation and maintenance of those systems within the City.
Volume Charge: In addition to the above monthly Sewer Service Charge there is a charge of $1.8698 per 1000 gallons ($1.39861 per 100 cubic feet) of water consumed for the current month. This is based on the amount of water utilized since your last meter reading and represents all of the costs not included in the sewer service charge.
Add up your total monthly water usage recorded during the prior summer quarter (July, August & September). If that total is less than 7.48 thousand gallons then the minimum service charge of $269.79 or $22.48 per month will be billed to your account.
If your total monthly water usage recorded during the prior summer quarter (July, August & September) is greater than 7.48 thousand gallons, then you must multiply the total water used by the rate per 1,000 gallons of $36.0682.
Divide that amount determined in (2) above by 12 for your monthly service charge.
New Jersey American Water Company
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
NJ American Water’s self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at amwater.com/myh2o.
Turning the water on
Turning your residential water services to your home on and off has never been easier. With NJ American Water’s new self-service web site My H2O Online, you can set up your account, keep track of your water use and pay your bill when it is convenient for you. You can even request a time to have your service turned on or off.
For a residence that has never had water service, NJ American Water will install a meter and turn on the water. Someone should be home at the time of the meter installation, just in case a faucet or other water device has been accidentally left on inside. For a residence where water is already being provided, you want to be sure that you are only charged for the water you use. NJ American Water will visit your residence to read the meter and start your billing with an actual reading. This also applies for most seasonal accounts. If you were not previously an American Water customer, a deposit may be required until you have established a satisfactory credit history.
Both residential and commercial customers can call NJ American Water 24 hours a day at
- < > (1-800-NJ AM WTR): For customers whose accounts begin with 18 < > For customers whose accounts begin 52, 53, 54, 55Turning the Water Off
To stop service when you are moving, or to shut off seasonal service, please visit My H2O Online or call NJ American Water at the appropriate number above. Make sure to allow a few days before you want service stopped. This will enable NJ American Water to take a final and accurate meter reading and ensure that you are only charged for water used.
Be ready to tell NJ American Water the date service should be stopped, to arrange for a final meter reading, and to provide NJ American Water with your final billing address. And don’t forget to have your service address, billing address, and telephone number handy.